College Store Manager
College Store Manager
Job Description:
Serves as the main School Spirit Ambassador for Thaddeus Stevens College of Technology!
Primary Duties and Responsibilities:
Is responsible for promotion and daily operation of the college store (fixed, mobile, and online store locations); orders, stocks, and sells in-demand apparel, supplies, and other items at levels adequate to meet the needs of the college community; assists with college faculty, administration, and staff ordering; coordinates daily reconciliation of cash registers, maintains credit return files, performs other general merchandising and inventory functions; hires and supervises college store student workers and volunteers; assists with Foundation and Alumni Association fundraising initiatives and special events as needed.
Qualifications:
- Excellent customer service oral, written, and interpersonal skills.
- Experience with Microsoft Office applications (Outlook, Word, Publisher, Excel), QuickBooks, and learning new software (Jenzabar, Ellucian), UPS and/or Fed Ex shipping software, and college store website.
- Frequent movement within the fixed store locations, Alumni House, and various campus locations to access products.
- Ability to stand for long periods of time and frequent lifting up to 50 pounds on a regular basis and load and unload shipments.
- Occasional reaching, kneeling, and climbing ladders.
Job-Specific Task List:
- Operate School store - including fixed, mobile, and online store locations; open/close the store locations; operate cash register and point-of-sale (POS) system for financial transactions; place orders for merchandise; ship, receive, unpack, and shelve/display merchandise; monitor inventory levels.
- Anticipate and evaluate current and prospective inventory; ensuring that inventory reflects inclusivity and promotes a sense of belonging to the Thaddeus Stevens community.
- Manage Store budget and meet financial goals and provide monthly financial report on store activity for Foundation board review.
- Establish and operates school store hours/schedules that are student centered and meet the needs of the college community (fixed and mobile locations).
- Provide excellent customer service both in person and online by processing purchases, returns, and refunds; provide timely follow-up with customer inquiries.
- Provide and facilitate additional service for extended school hours and locations including, but not limited to evening/weekend hours, home sporting events, Open House, Graduation, Orientation/Move In, and Homecoming.
- Hire, assign and direct work activities for student workers and/or volunteers to ensure delivery of services, sales, and customer service.
- Assist College faculty, staff, and administrators with special order items.
- Create store special email blasts to students, employees and social media.
- Create and share promotional materials for Thaddeus Stevens Foundation & Alumni Association special events.
- Assist with Foundation and Alumni Association fundraising initiatives and special events as needed.
- Provide additional assistance to the Office of Advancement as needed.
Application Process:
Application materials must include a cover letter and a current resume. Send applications to Heather Burky, Attention: College Store Manager, Thaddeus Stevens College of Technology, 750 East King Street, Lancaster, PA 17602 or email: . Applications will be reviewed upon submission and the posting will remain open until the position is filled.
This is a Thaddeus Stevens College Foundation employee position.