This in-depth training program offers a well-rounded curriculum that equips students with the critical skills and knowledge necessary for a rewarding career in IT support. Through a combination of hands-on instruction, practical exercises, and real-world applications, students will build expertise in a variety of essential areas, including customer service, PC hardware and support fundamentals, operating systems, networking, LAN cabling, WAN technologies, and Microsoft Office. The program is designed to be fast-paced and dynamic, ensuring students are prepared to meet the demands of the rapidly evolving IT landscape. With a strong focus on job readiness, students will not only develop technical proficiency but also gain the interpersonal and customer service skills required in IT support roles. Upon completion, students will have the opportunity to earn industry-recognized certifications such as CompTIA Fundamentals, further enhancing their qualifications and boosting their career prospects in the IT support field.

Outcomes

• Demonstrate proficiency in IT support fundamentals, including customer service, PC hardware, operating systems, networking, LAN cabling, WAN technologies, and Microsoft Office.
• Troubleshoot and resolve common technical issues across a variety of IT systems and hardware.
• Apply industry best practices and safety protocols in IT support environments.
• Provide effective customer service and communication, addressing client needs and resolving issues professionally.
• Earn CompTIA Fundamentals certification, validating their expertise in the field.
• Adapt to the fast-paced, evolving IT industry with the skills and knowledge necessary for a successful career in IT support.

Optional Certification at additional cost: Microsoft Certified: Power BI Data Analyst Associate

Recommended Pre-Requisites: Basic Computer Literacy and Basic Mathematics

This introductory course in Data Analysis provides students with essential skills to analyze, interpret, and visualize data using industry-standard tools like Excel, SQL databases, and Power BI. Designed for beginners, it covers fundamental techniques for organizing and manipulating data, equipping students to make informed, data-driven decisions and build a strong foundation for careers in data analytics.

Outcomes

• Understand fundamental data analysis concepts and their applications across industries.
• Organize, clean, and manipulate data efficiently using Excel.
• Write and execute basic SQL queries to retrieve and manage data from relational databases.
• Develop interactive reports and dashboards using Power BI for data visualization.
• Analyze datasets to identify patterns, trends, and actionable insights.
• Communicate data-driven findings effectively to both technical and non-technical audiences.
• Apply data analysis techniques to solve real-world problems through hands-on projects.

Optional Certification at additional cost: Certified Analytics Professional. Students must meet external requirements.

Recommended Pre-Requisites: Basic Computer Literacy and Basic Mathematics

This course is designed for students with a foundational knowledge of data analysis who want to enhance their skills using industry-standard tools. Focusing on Python, SQL, and Power BI/Tableau, students will learn to manipulate complex datasets, execute advanced queries, and create impactful visualizations that support data-driven decision-making. Through a blend of theory and hands-on practice, this course prepares students to solve real-world data challenges across diverse industries.

Outcomes

• Leverage Python for advanced data manipulation, analysis, and workflow automation.
• Execute complex SQL queries to extract, transform, and analyze data from relational databases.
• Design and develop interactive dashboards and visualizations using Power BI or Tableau to communicate key insights.
• Integrate Python and SQL to build and manage efficient data pipelines while ensuring data integrity.
• Apply advanced statistical techniques in Python for predictive analytics and data modeling.
• Assess data-driven solutions critically and effectively present findings to both technical and non-technical audiences.

Optional Certification at additional cost: CompTIA Cloud Essentials.

Recommended Pre-Requisites: Basic Computer Literacy

This course introduces cloud computing, covering key concepts such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Students will gain hands-on experience deploying applications on leading cloud platforms, including AWS, Azure, and Google Cloud, preparing them for real-world cloud environments.

Outcomes

• Understand the fundamental concepts of cloud computing, including IaaS, PaaS, and SaaS.
• Deploy, manage, and scale applications on cloud platforms such as AWS, Azure, and Google Cloud.
• Compare different cloud service models and their use cases in real-world applications.
• Implement best practices for cloud security, resource management, and cost optimization.
• Develop hands-on experience with cloud-based tools and services to support application development and deployment.

Optional Certification at additional cost: AWS Certified Cloud Practitioner

Recommended Pre-Requisites: Basic Computer Literacy

This foundational course is designed for individuals seeking a broad understanding of Amazon Web Services (AWS) and cloud computing concepts. It covers the core AWS services, security best practices, pricing models, and the AWS Cloud value proposition. This course is ideal for beginners and non-technical professionals looking to build cloud literacy and prepare for the AWS Certified Cloud Practitioner exam.

Outcomes

• Understand the fundamental concepts of cloud computing and AWS services.
• Identify the core AWS services and their use cases.
• Explain AWS security best practices and compliance measures.
• Describe AWS pricing models and cost management strategies.
• Recognize the benefits of cloud adoption and the AWS Cloud value proposition.
• Develop cloud literacy to communicate effectively about AWS solutions.
• Prepare for the AWS Certified Cloud Practitioner exam.

This introductory course is designed for individuals who want to develop fundamental computer skills. It covers essential topics such as operating systems, file management, internet navigation, email communication, and basic software applications like word processing and spreadsheets. Ideal for beginners, this course helps build confidence in using computers for everyday tasks in both personal and professional settings.

Outcomes

• Understand basic computer hardware and software components.
• Navigate and operate different operating systems efficiently.
• Manage files and folders using basic file organization techniques.
• Use the internet safely and effectively for browsing and research.
• Send, receive, and manage emails with proper etiquette.
• Create and edit documents using word processing software.
• Develop basic spreadsheet skills for organizing and analyzing data.
• Build confidence in using computers for everyday tasks.

Optional Certification at additional cost: CCST Networking

Recommended Pre-Requisites: Basic Computer Literacy

This introductory course provides a foundational understanding of networking concepts and Cisco technologies. It covers essential topics such as network components, IP addressing, routing and switching, and basic network security. Through hands-on practice, learners will develop the skills needed to set up, configure, and troubleshoot simple networks. Ideal for beginners, this course prepares students for more advanced networking studies and certifications.

Outcomes

• Understand fundamental networking concepts and terminology.
• Identify key network components and their functions.
• Configure basic network devices such as routers and switches.
• Explain the principles of IP addressing and subnetting.
• Establish and troubleshoot simple wired and wireless networks.
• Understand basic network security concepts and best practices.
• Gain hands-on experience with Cisco networking technologies.
• Prepare for further studies in networking and Cisco certifications.

Optional Certification at additional cost: CompTIA A+

Recommended Pre-Requisites: Basic Computer Literacy

This comprehensive course provides foundational knowledge and hands-on skills required for entry-level IT support roles. It covers essential topics such as hardware, networking, mobile devices, virtualization, cloud computing, and troubleshooting techniques. Designed to prepare learners for the CompTIA A+ Core 1 certification exam, this course equips students with the technical expertise needed to install, configure, and maintain computer systems and networks in professional environments.

Outcomes

• Understand computer hardware components and their functions.
• Install, configure, and troubleshoot PCs, laptops, and mobile devices.
• Set up and manage basic wired and wireless networks.
• Implement virtualization and cloud computing fundamentals.
• Diagnose and resolve common hardware and software issues.
• Apply best practices for security and device protection.
• Understand operating system installation and maintenance.
• Prepare for the CompTIA A+ Core 1 certification exam.

Optional Certification at additional cost: CompTIA Data+

Recommended Pre-Requisites: Basic Computer Literacy

This course provides foundational knowledge in data analytics, equipping learners with the skills needed to collect, analyze, interpret, and visualize data effectively. It covers essential topics such as data mining, statistical analysis, data governance, and data-driven decision-making. Designed for professionals seeking to enhance their data literacy, this course prepares students for the CompTIA Data+ certification exam and careers in data analysis and business intelligence.

Outcomes

• Understand data analysis concepts and terminology.
• Collect and organize data from various sources for analysis.
• Apply statistical methods to analyze and interpret data.
• Visualize data using tools and techniques to convey insights.
• Implement data governance practices to ensure data quality and security.
• Use data-driven decision-making to solve business problems.
• Prepare for the CompTIA Data+ certification exam.
• Understand the ethical considerations and best practices in data analysis.

Optional Certification at additional cost: CompTIA IT Fundamentals (ITF+)

Recommended Pre-Requisites: Basic Computer Literacy

This introductory course provides a comprehensive overview of IT concepts, designed for individuals who are new to technology. It covers a wide range of topics including hardware, software, networking, cybersecurity, and basic troubleshooting. The course prepares learners for the CompTIA IT Fundamentals (ITF+) certification exam by providing foundational knowledge and practical skills essential for a variety of entry-level IT roles. Ideal for those seeking to explore IT as a career or enhance their technical literacy.

Outcomes

• Understand basic computer hardware and software components.
• Identify and explain the functions of operating systems.
• Understand networking fundamentals, including protocols and devices.
• Recognize common cybersecurity threats and best practices for security.
• Perform basic troubleshooting and maintenance tasks on computers and mobile devices.
• Understand cloud computing concepts and services.
• Use basic software applications for productivity and communication.
• Prepare for the CompTIA IT Fundamentals (ITF+) certification exam.

Optional Certification at additional cost: CompTIA Security +

Recommended Pre-Requisites: Basic Computer Literacy

This course provides an introduction to the principles and practices of cybersecurity. It covers essential topics such as threat identification, risk management, network security, encryption, and security policies. Designed for individuals new to the field, the course helps learners understand how to protect systems and data from common cyber threats. It also prepares students for further cybersecurity studies and industry certifications.

Outcomes

• Understand basic cybersecurity principles and terminology.
• Identify and assess common cybersecurity threats and vulnerabilities.
• Implement basic network security measures to protect systems.
• Use encryption techniques to secure data transmission and storage.
• Understand and apply security policies and best practices in an organizational context.
• Develop a foundational knowledge of risk management in cybersecurity.
• Prepare for further studies and certifications in the cybersecurity field.
• Recognize the ethical and legal considerations in cybersecurity.

Recommended Pre-Requisites: Basic programming knowledge

This course introduces learners to Flutter, a popular framework for building cross-platform mobile applications. It covers essential topics such as user interface (UI) design, app navigation, working with APIs, state management, and deploying apps to both iOS and Android platforms. By the end of the course, students will have the skills to create fully functional, visually appealing mobile apps using Flutter and Dart programming language. Ideal for developers looking to expand their mobile development expertise.

Outcomes

• Understand the fundamentals of Flutter and the Dart programming language.
• Design and implement responsive user interfaces (UIs) for mobile apps.
• Manage app state effectively using different state management techniques.
• Integrate APIs to fetch and display data within mobile apps.
• Navigate between different screens and implement app flow.
• Build and deploy cross-platform mobile apps for both iOS and Android.
• Troubleshoot and debug mobile applications in Flutter.
• Understand the principles of mobile app performance optimization.

Optional Certification at additional cost: Google Cloud Digital Leader

Recommended Pre-Requisites: Basic Computer Literacy

This course provides a comprehensive introduction to Google Cloud’s core infrastructure services. It covers key topics such as Google Cloud Platform (GCP) products, virtual machines, storage options, networking, and security best practices. Designed for individuals looking to get started with cloud computing, the course equips learners with the knowledge and skills necessary to build, manage, and scale applications using Google Cloud services. It serves as a foundation for more advanced GCP certifications and cloud-based roles.

Outcomes

• Understand the core components and services of Google Cloud Platform (GCP).
• Set up and manage virtual machines using Google Compute Engine.
• Implement and manage cloud storage solutions in Google Cloud.
• Design and configure networking solutions using Google Cloud tools.
• Apply security best practices in Google Cloud infrastructure.
• Understand and utilize Google Cloud’s identity and access management features.
• Monitor and manage cloud resources using GCP tools and dashboards.
• Prepare for more advanced Google Cloud certifications and cloud-based roles.

Optional Certification at additional cost: Google IT Support Certificate

Recommended Pre-Requisites: Basic Computer Literacy

This comprehensive course is designed to provide the skills needed to start a career in IT support. It covers essential topics such as troubleshooting, customer service, networking, operating systems, system administration, and security. Learners will gain hands-on experience in diagnosing and solving technical issues, setting up hardware and software, and maintaining IT systems. The course prepares students for entry-level IT support roles and equips them with the foundational knowledge needed to pursue further IT certifications.

Outcomes

• Understand the fundamentals of IT support and customer service.
• Troubleshoot and resolve hardware and software issues.
• Set up and maintain operating systems, including Windows, macOS, and Linux.
• Configure and manage network devices and services.
• Implement basic system administration tasks and automation.
• Apply security best practices to protect IT systems and data.
• Develop skills in cloud computing, virtualization, and mobile device management.
• Gain hands-on experience in real-world IT support scenarios.
• Prepare for entry-level IT support roles and further IT certifications.

Optional Certification at additional cost: CompTIA Networking

Recommended Pre-Requisites: Basic Computer Literacy

This course provides an introduction to networking concepts and technologies. It covers fundamental topics such as network topologies, IP addressing, protocols, and basic network devices like routers and switches. Learners will gain a solid understanding of how networks operate, how data is transmitted, and how to configure and troubleshoot simple networks. Ideal for beginners, this course lays the groundwork for more advanced networking studies and certifications.

Outcomes

• Understand basic networking concepts, terminologies, and protocols.
• Identify and describe different types of network topologies and their use cases.
• Understand and apply IP addressing and subnetting principles.
• Configure and manage basic network devices, including routers and switches.
• Explain how data transmission and communication occur within a network.
• Troubleshoot common network issues and identify potential solutions.
• Understand the basics of network security and best practices.
• Prepare for further studies and certifications in networking.

Optional Certification at additional cost: PCEP- Certified Entry-Level Python Programmer

Recommended Pre-Requisites: Basic Computer Literacy + basic mathematics

This course introduces learners to the basics of Python programming. It covers essential topics such as variables, data types, control structures, functions, and basic file handling. Students will learn how to write simple Python programs, debug errors, and understand fundamental programming concepts. Ideal for beginners, this course provides a solid foundation for further study in software development and data analysis using Python.

Outcomes

• Understand Python programming fundamentals, including variables and data types.
• Write and execute basic Python programs using control structures like loops and conditionals.
• Define and use functions to organize code and improve reusability.
• Work with files to read, write, and manipulate data.
• Debug and troubleshoot Python code to identify and fix errors.
• Apply basic algorithms and logic to solve programming problems.
• Develop a solid foundation for further Python programming and software development.

Optional Certification at additional cost: Java Certified Foundations Associate

Recommended Pre-Requisites: Basic Computer Literacy + basic mathematics

This course provides a comprehensive introduction to Java programming, covering essential topics for beginners. It focuses on foundational concepts such as variables, data types, control structures, object-oriented programming principles (OOP), and basic Java syntax. Students will learn how to write, debug, and test Java programs, preparing them for entry-level roles as Java developers. The course also prepares learners for the Java Foundations Certified Junior Associate exam, providing the skills necessary for further Java development and certification.

Outcomes

• Understand the fundamental concepts of Java programming, including syntax and structure.
• Work with variables, data types, and operators in Java.
• Use control structures such as loops, conditionals, and switch statements.
• Apply object-oriented programming principles like classes, objects, inheritance, and polymorphism.
• Write and debug basic Java programs to solve programming problems.
• Understand and use basic Java libraries and APIs.
• Test and troubleshoot Java programs to ensure correct functionality.
• Prepare for the Java Foundations Certified Junior Associate exam and entry-level Java development roles.

Optional Certification at additional cost: Microsoft Office Specialist: Outlook

Recommended Pre-Requisites: Basic Computer Literacy

This course focuses on developing proficiency in Microsoft Office Outlook, a widely used email and personal information management software. It covers key features such as email management, calendar scheduling, task organization, contact management, and advanced features like rules and automation. Students will learn how to optimize their use of Outlook for productivity, communication, and collaboration in both personal and professional settings. The course prepares learners for the Microsoft Office Outlook Certification exam.

Outcomes

• Master the basics of email management, including composing, sending, and organizing emails.
• Efficiently manage and schedule appointments and meetings using Outlook’s calendar features.
• Organize tasks and set reminders to improve personal productivity.
• Manage and categorize contacts using Outlook’s contact management tools.
• Create and manage email rules and filters for streamlined communication.
• Utilize advanced Outlook features such as collaboration tools, shared calendars, and mail merging.
• Troubleshoot common issues and optimize Outlook settings for performance.
• Prepare for the Microsoft Office Outlook Certification exam.

Optional Certification at additional cost: Microsoft Azure Fundamentals

Recommended Pre-Requisites: Basic Computer Literacy

This course introduces Microsoft Azure, the cloud computing platform, and covers its core services, concepts, and solutions. Topics include Azure architecture, cloud models, networking, security, and pricing. Learners will gain a solid understanding of how to navigate Azure and utilize its services for building, deploying, and managing applications in the cloud. The course prepares students for the Microsoft Azure Fundamentals (AZ-900) certification exam, offering foundational knowledge for further cloud and Azure studies.

Outcomes

• Understand the core concepts of cloud computing and Microsoft Azure.
• Identify and describe key Azure services such as compute, storage, and networking.
• Understand different cloud deployment models (public, private, hybrid) and their use cases.
• Explore Azure’s security features, including identity and access management.
• Understand Azure pricing, cost management, and support plans.
• Learn how to deploy and manage resources in Azure.
• Navigate the Azure portal and use key Azure management tools.
• Prepare for the Microsoft Azure Fundamentals (AZ-900) certification exam.

Optional Certification at additional cost: Microsoft Office Specialist: Excel

Recommended Pre-Requisites: Basic Computer Literacy

This course provides comprehensive training in Microsoft Office Excel, focusing on key features and functions used for data analysis, organization, and presentation. Topics include spreadsheet creation, formulas, data manipulation, pivot tables, charts, and advanced Excel functions like macros and conditional formatting. Learners will gain practical experience in using Excel for business and personal purposes, preparing them for the Microsoft Office Excel Certification exam.

Outcomes

• Create, format, and manage spreadsheets in Microsoft Excel.
• Use basic and advanced formulas to perform calculations and data analysis.
• Organize and manipulate data using functions like sorting, filtering, and conditional formatting.
• Create and interpret charts and graphs for data visualization.
• Work with pivot tables to summarize and analyze large datasets.
• Automate tasks using Excel’s macros and advanced features.
• Troubleshoot common issues and optimize Excel worksheets for efficiency.
• Prepare for the Microsoft Office Excel Certification exam.

Optional Certification at additional cost: Microsoft Office Specialist: PowerPoint Associate

Recommended Pre-Requisites: Basic Computer Literacy

This course focuses on developing proficiency in Microsoft Office PowerPoint, a powerful tool for creating dynamic presentations. It covers key features such as slide design, text and image formatting, transitions, animations, and multimedia integration. Learners will gain the skills necessary to create professional presentations that effectively communicate ideas and information. The course prepares students for the Microsoft Office PowerPoint Certification exam.

Outcomes

• Create, format, and design professional PowerPoint presentations.
• Use slide layouts, themes, and templates to enhance presentation aesthetics.
• Insert and format text, images, shapes, and tables in slides.
• Apply transitions, animations, and multimedia elements to slides.
• Organize and structure presentations effectively using slide master and sections.
• Use advanced features like hyperlinks, action buttons, and slide show settings.
• Customize presentation delivery with notes, timers, and rehearse options.
• Prepare for the Microsoft Office PowerPoint Certification exam.

Optional Certification at additional cost: Microsoft Office Specialist: Word Associate

Recommended Pre-Requisites: Basic Computer Literacy

This course provides in-depth training in Microsoft Office Word, focusing on creating, formatting, and editing documents for professional and personal use. Topics include text formatting, paragraph alignment, styles, tables, graphics, page layouts, and advanced features such as mail merge and document collaboration. Learners will gain the necessary skills to produce high-quality documents and prepare for the Microsoft Office Word Certification exam.

Outcomes

• Create and format professional documents using various text formatting techniques.
• Organize content effectively with styles, headings, and paragraph alignment.
• Insert and format tables, images, and graphics to enhance document layout.
• Apply advanced features like page numbering, headers, footers, and section breaks.
• Use mail merge to create personalized documents and labels.
• Collaborate on documents using track changes and comments.
• Apply document protection and privacy settings.
• Prepare for the Microsoft Office Word Certification exam.

Optional Certification at additional cost: Certified Software Quality Analyst (CSQA)

Recommended Pre-Requisites: Basic programming knowledge and software development lifecycle

This course introduces software testing and quality assurance (QA) principles and practices. It covers key topics such as test planning, test case design, various types of testing (unit, integration, system, acceptance), automation, and bug tracking. Students will learn how to ensure software quality through systematic testing processes, debugging, and collaboration with development teams. The course prepares learners for roles in software testing and QA, helping them develop essential skills for identifying and resolving issues in software products.

Outcomes

• Understand the fundamental principles of software testing and quality assurance.
• Design effective test cases and test plans based on software requirements.
• Perform various types of testing, including unit, integration, system, and acceptance testing.
• Identify and report software defects using bug tracking tools.
• Apply test automation techniques and understand its benefits and limitations.
• Understand the role of QA in the software development lifecycle.
• Collaborate with development teams to ensure software quality and reliability.
• Prepare for roles in software testing and QA and apply best practices in real-world scenarios.