Information Technology Generalist 1

Thaddeus Stevens College of Technology is seeking a full-time Information Technology Generalist 1. The Information Technology Generalist 1 will focus on general IT support in addition to maintaining local campus LAN / WAN, workstations, servers, cloud applications, and security. Candidates must have strong knowledge of MS Exchange, MS Cloud Admin Center, MS Office Suite including Teams, website support, and W10 OS. Experience using Microsoft Azure AD and/or Intune preferred.  Upgrade systems, application software, provide user support, and willingness to work with new technologies.

Essential Functions

  • Perform day-to-day IT support of all TSCT applications, including researching issues, developing solutions, and coordinating implementation of those solutions with the TSCT users;
  • Write automations/scripts as necessary to meet user needs in various cloud systems using Power Automate/Powershell;
  • Deploy network components including routers, switches, WAPs, phones, and security systems;
  • Train faculty and staff in using existing and new applications and technologies;
  • Write documentation and training manuals on existing and future TSCT systems;
  • Troubleshoot and resolves remedial problems with network, workstations, and servers relating to TSCT systems;
  • Perform various computer and server upgrades, and patch updates as needed by TSCT to stay current and secure;
  • Perform workstation upgrades and migrations;
  • Work directly with college staff and faculty on learning management system, network, and computer-related issues;
  • Manage and support student interns working for the IT department;
  • Good oral and written communication skills;
  • Good customer service skills supporting users with information technology;
  • Related math and data analysis skills;
  • Must be able to lift 40 pounds;
  • Performs other related duties as assigned.

Qualifications

  • Associate's degree plus one year of information technology experience in general IT support, networking, or desktop services, cloud-based management, or other information technology support/administration services preferred, and an Associate's degree in any information technology field. Network+, Security+, MCSE, or MCITP a plus, OR,

  • Three years of information technology experience in applications development or application maintenance, networking or desktop services, website development or website design, or other information technology support/administration services preferred. Network+, Security+, MCSE or MCITP a plus.

Application Process

Application materials must include a cover letter, a current resume, and academic transcripts. Send applications to Heather Burky, Attention: IT Generalist, Thaddeus Stevens College of Technology, 750 East King Street, Lancaster, PA 17602 or . Applications will be reviewed upon submission and the posting will remain open until the position is filled.

Thaddeus Stevens College of Technology is an Affirmative Action and Equal Employment Opportunity Employer. Thaddeus Stevens College of Technology (the “College”) does not discriminate in its educational programs or employment practices based on race, color, national origin, sex, sexual orientation, gender identity, disability, age (as applicable), religion, ancestry, veteran status, or any other legally protected classification.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.